AUREN NOIR – REFUND AND SHIPPING POLICY
Last updated: October 2025
- Order Processing
All orders are processed within 1 to 4 business days after receiving your payment
confirmation. Orders are not shipped or delivered on weekends or holidays. - Shipping and Delivery
Delivery times depend on the shipping option selected by the customer and are determined by
the carrier. Auren Noir uses various carriers depending on destination and service availability.
Once your order ships, you will receive a tracking number provided by the shipping company. - Address Accuracy
Customers are responsible for providing accurate shipping addresses at checkout. Auren Noir
is not liable for delays or lost packages resulting from incorrect addresses. However, we will
assist you in locating or resolving any issues when possible. - Delays and Force Majeure
While we strive to ensure timely delivery, delays caused by weather, holidays, or carrier
interruptions are beyond our control. We will make every effort to assist you in tracking and
resolving shipping issues. - Damaged or Stolen Products
Refunds are accepted only for products that arrive damaged or are reported stolen during
transit. If a product is stolen during delivery, you must file a claim directly with the shipping
company. For damaged items, please report the issue within 48 hours of delivery through our
Contact Us page and include your order number, photos, and a description of the damage. - Return Procedure for Damaged Items
Damaged products must be returned to Auren Noir. We will provide a prepaid return label,
and shipping will be free of charge for the customer. After inspection, the customer may
choose to receive a refund to the original payment method or request a replacement product. - Refund Timeframe
Approved refunds or replacements will be processed within 5 business days or sooner after
receiving the returned product. - Non-Returnable Items
Fragrance preferences, opened or used products, and dissatisfaction with scent or sample
selections are not eligible for returns or refunds. - Contact Us
If you have any questions or need to report a damaged product, please contact us at:
aurennoir@gmail.com